Returns

If you change your mind

You have 14 days from the day your order arrives to tell us you'd like to cancel, for any reason. You then have a further 14 days to send the item back to us.

• Please return it unused, unwashed and in its original condition. You can open it and check it, just as you would in a shop.
• You pay the cost of posting it back. We recommend a tracked service, as the item is your responsibility until it reaches us.
• We refund the price of the item. If you're returning your whole order, we refund the delivery you paid too.

If something is faulty, damaged or wrong

Everything is checked before it's sent, but if something arrives faulty, damaged or isn't what you ordered, we'll put it right free of charge, with a replacement or a full refund, whichever you prefer.

Please let us know within 30 days of it arriving and send a photo of the problem, so we can sort it out quickly. You won't pay any postage, and often we won't need the item back at all.

Refunds

We refund you within 14 days of receiving your return (or of you showing us you've sent it, if that's sooner), to the card or account you paid with. For faulty, damaged or wrong items, we refund as soon as we've agreed what went wrong.

How to start a return

Get in touch through the contact page or email hello@dottyandfriends.com. Please include your order reference (it's in your order confirmation email) and tell us which item it is and why it's coming back. We'll reply with the address to send it to.

Your rights

This policy is in addition to your legal rights under the Consumer Contracts Regulations and the Consumer Rights Act 2015, which it doesn't affect. For delivery times and costs, see our delivery page.

Dotty & Friends is a trading name of The Metavision Multimedia Ltd, company no. 16282479, registered in England & Wales, registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.